The panel explores:
- Why the period between exchange and settlement deserves as much attention as the sale itself
- How to close the visibility gap and know where every buyer stands, long before settlement notices go out
- What good settlement planning, coordination and buyer experience look like, and how they protect developer reputation
Key session highlights:
- Plan for settlement during the sale: Developers invest heavily in leads, display suites and launches, then buyers can go quiet for years. Building settlement management into the sales campaign and project feasibility from day one sets the whole journey up to succeed.
- Silence isn't the only warning sign: Settlement risk goes beyond finance. From a street light pole blocking a balcony view to a buyer whose circumstances have quietly changed, the issues that derail settlement are easier to resolve when they surface early.
- The cost of waiting: Bringing in a settlement team three to four months out still works, but buyers who haven't heard from anyone in two years are less open and less engaged. Early, consistent contact builds the rapport that makes difficult conversations easier.
- Technology that lets the team focus: On Settld, around 95% of finance-readiness updates now come directly from buyers, so teams can call the 10 buyers who need it instead of all 200. Pre-settlement inspection bookings have risen from around 40% to 70–80% on the first invitation.
- Experience builds reputation: Small gestures, like measuring a downsizer's bedroom for a queen bed, are what buyers remember. Some developers now generate 10–30% of their pre-sales from previous buyers.
Duration: Approx. 50 minutes (including Q&A) [TBC after the final edit]
Panellists:
Leor Shavel | Founder & CEO, Settld
Emily Fitzgerald | Managing Director, Haven Settlements
Book a Settld demo and explore how a more connected settlement view could help you answer it.
